What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us may be able to help to make the process much more pleasant for both you and your pet.
Get Settled
We ask that you arrive about 10 minutes before your scheduled appointment to give you some time to fill out our New Patient Form. If you would like to save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
The veterinary team at Napanee Veterinary Hospital is proud to serve pets and their owners from our conveniently located facility. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care.
Our team is committed to providing you with the latest advances in veterinary health care for your pets. We strive to keep our clients up to date on preventative information and education at all times.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard and Amex.
- Are there payment plans available for my pet’s care?
We are proud to offer iFinance as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
At your visit, we will provide a personalized treatment plan for your pet, ensuring you understand the treatment plan and costs upfront before starting care. We believe in keeping our clients informed and working with them to provide a tailored treatment plan for their pet.
Please note that payment in full is required based on the agreed-upon plan, prior to allowing us to provide the best care possible for your pet!
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
We hold the appointment slot exclusively for you, so please inform us at least 24 hours in advance if you need to cancel or reschedule. Repeated missed appointments without prior notice may incur a non-refundable reservation fee for future visits
- What types of animals do you treat?
We provide care for dogs and cats.
- What kind of behavioural consultation services do you offer?
We are able to provide some insight and advice into how you can try to reduce or eliminate problematic behaviours in your pets. We are also happy to point you toward one of the following excellent resources for dedicated behavioural training services.
North Toronto Behaviour Specialty Clinic
Alta Vista Specialty & Emergency Veterinary Centre
Ottawa Veterinary Behaviour Services - What kind of grief consultation services do you offer?
We know how difficult it can be to lose a cherished pet and we are here to support you as much as we can during this trying time.
We are happy to direct clients in need of more substantial grief support after the loss of a companion animal to one of the following resources.
- Where can I purchase my pet's prescription and food?
You can purchase all the pet products and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
In an emergency, we'll create a treatment plan for your pet and explain everything, including costs, from the start. We value open communication and are committed to your pet's care. Please remember that full payment is required before we can proceed. We're here for you and your furry loved ones.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.