What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us may be able to help to make the process much more pleasant for both you and your pet.
We ask that you arrive about 10 minutes before your scheduled appointment to give you some time to fill out our New Patient Form. If you would like to save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
The veterinary team at Napanee Veterinary Hospital is proud to serve pets and their owners from our conveniently located facility. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care.
Our team is committed to providing you with the latest advances in veterinary health care for your pets. We strive to keep our clients up to date on preventative information and education at all times.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard and Discover.
- Are there payment plans available for my pet’s care?
We are proud to offer iFinance as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
We understand that sometimes the unexpected happens. Please contact us as soon as possible when you need to cancel so that we may accommodate other patients that may need medical care.
We ask our clients to give us one business day's notice if they are unable to attend an appointment.
If a client misses two appointments in a row without proper notice, a cancellation fee of $75.00 plus taxes will apply. If a third appointment is missed without proper notice, client dismissal may occur.
- What types of animals do you treat?
We provide care for dogs and cats.
- What kind of behavioural consultation services do you offer?
We are able to provide some insight and advice into how you can try to reduce or eliminate problematic behaviours in your pets. We are also happy to point you toward one of the following excellent resources for dedicated behavioural training services.
- What kind of grief consultation services do you offer?
We know how difficult it can be to lose a cherished pet and we are here to support you as much as we can during this trying time.
We are happy to direct clients in need of more substantial grief support after the loss of a companion animal to one of the following resources.
- Where can I purchase my pet's prescription and food?
You can purchase all the pet products and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.